You can order a replacement ID card by registering and logging in to your MyPortal Itransact website or by calling customer service specialist.

Yes. You can refer a dentist online or call 1-877-493-6282.

A deductible is subtracted from any money owed by FCL Dental when a claim is processed

This can all be done when once you are set up with our Online Administration. If you are not set up, you may always call us toll-free:
1-877-493-6282 or email us at dentaladmin@fcldental.com

FCL Dental provides booklets upon your effective date. They will arrive within 10-14 business days upon completion of your new case paperwork. These booklets include a perforated identification card on the back page for your member’s use. Booklets/Cards can be sent to the employee’s home address with receipt of the proper information or to the employer for delivery.

Members may call customer service Toll-Free 1-877-493-6282 and use the (Member Services Prompt).

You may call us toll-free 1-877-493-6282 or email us at dentaladmin@fcldental.com

You may call us toll-free 1-877-493-6282 and speak with a live representative.

Dental renewals are sent out 60 days prior to the renewal date.

Please call your dedicated Sales Representative or Marketing Account Manager for assistance.

Yes, DHMO members will receive a dental card in the State of Texas. Other States will receive a confirmation of Coverage Letter.

This can be done directly through the FCL Dental website with the link to nominate a dentist, click here, or you may call us toll-free 1-877-493-6282, or email us at dentaladmin@fcldental.com

Yes, FCL Dental has a dedicated IT Department that will work with your payroll company.

For Access to an Online Directory of Dentists, Members may visit www.fcldental.com. PPO Members should go to PDP-PPO.

If your plan also uses the DenteMax PPO Network, members may visit www.dentemax.com. Please contact us to ensure you are accessing the correct Plan Network.

We can accept electronic attachment via EDI, with one of our partnering Tesia Clearinghouse, LLC. ,and we are exploring other vendor services to expand our available options.
You can also send attachment such as x-rays via mail to our address 101 Parkland Blvd. Suite 301, Sugar Land, Texas, 77478. Attention: Claims Department.

You can call our Customer Service line at 1-877-493-6282 to assist you in resetting your password.

Yes we do, you can go to our home page click on Login/Register page to logon to our Itransact Web Portal, once you have register you can submit your claims online including your attachments to us. The claims will be process at real-time and payment will be sent within 30 days. Dental Providers can also submit x-rays attachment when submitting with your claims via the secure web portal access.

If you wish to enroll your existing provider in the plan, simply email our provider relations team at pr@fcldental.com. In your email, include the provider’s name, office phone, and location. Once we receive the necessary information, one of our provider relations representatives will reach out to discuss potential network participation.

For a replacement ID card, please contact your health plan directly, and they will assist you in obtaining a new ID card.

FCL Dental does not bill members directly; all charges are due at the time of service at the dental office. The document you received from FCL Dental is an Explanation of Benefits (EOB). This statement explains the dental treatments and/or services submitted and/or paid for on your behalf.

For a copy of the benefits covered under your plan, you can email cs@fcldental.com or contact the member services department at 1 (8XX) XXX-XXXX.

• Deductible: The amount you pay out-of-pocket before the insurance company starts paying.
• Copays and Coinsurance: Your share of the costs for dental services.
• Annual Maximum: The maximum amount the insurance company will pay in a year.
• Waiting Periods: The time you must wait before certain benefits become available.
• Exclusions: Services that are not covered under your dental plan.
• Preventive Services: Routine cleanings, oral exams, and x-rays.
• Basic Dental Procedures: Fillings, extractions, and possibly root canals.
• Major Services: Crowns, bridges, dentures, and in some cases, more complex procedures like oral surgery.

• Preferred Provider Organization (PPO): Offers flexibility in choosing dentists but encourages using in-network providers for lower costs.
• Health Maintenance Organization (HMO): Requires choosing from a specific network of dentists and typically has lower premiums.
• Dental PPO: A type of PPO specifically for dental services, often with a broader network of dentists.